rubik craft

Refund and Returns Policy

Refund and Returns Policy:

Thank you for choosing our non-woven bags. We strive to provide high-quality products and excellent customer service. In the event that you are not satisfied with your purchase, we offer the following return and exchange policy :-

  1. Eligibility :
  • To be eligible for a return or exchange, the non-woven bags must be unused, in their original condition, and accompanied by the original receipt or proof of purchase.
  • Customized or personalized non-woven bags may not be eligible for return or exchange unless they are defective or damaged.
  1. Timeframe :
  • In Such Case if We Accept Your Product Return Than Returns or exchanges must be initiated within 2 days of the purchase date.
  • After 2 days, we may not be able to process your return or exchange.
  1. Return Process :
  • To initiate a return or exchange, please contact our customer service team via phone or email. Provide them with your order details, reason for the return or exchange, and any supporting information.
  • In Such Case if your request is approved, we will provide you with instructions on how to return the non-woven bags.
  1. Return Shipping :
  • Customers are responsible for the shipping costs associated with returning the non-woven bags, unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping method and retaining the proof of shipment until your return is processed.
  1. Inspection and Refunds :
  • Once we receive the returned non-woven bags, our team will inspect them to ensure they meet the eligibility criteria.
  • If approved, we will process a refund to the original payment method within 2 business days. Please note that the refund amount may exclude any shipping or handling fees.
  1. Exchanges :
  • If you wish to exchange your non-woven bags for a different style, color, or size, please specify your preferences when contacting our customer service team.
  1. Damaged or Defective Products :
  • If you receive damaged or defective non-woven bags, please contact our customer service team immediately. We may request photos or additional information to assess the issue.
  • We will arrange for the Exchange of the damaged or defective items at no additional cost to you.
  1. Non-Refundable Items :
  • Certain items, such as promotional or clearance items, may be non-refundable. This will be clearly indicated at the time of purchase.